service cloud specialist superbadge challenge 2

Is knowledge.* On the lightning page layout? Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. Even clicked edit and save for the profile after changing console settings. Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. 1 is checked that should not be checked. sportsbet korsan taksi hacklink sportsbet vbet taksi hacklink vbet mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. Billing Topics (Billing_Topics) with Payments and Reimbursements. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Ensure you create the Cloudy Weather Resolution automated action. That proved to be incorrect. Ensure you set up the routing for Advanced Cases properly. My problem was that I had 2 users with the same name: Ada Balewa. But trailhead gives an error message back. Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. I have the Milestones field in the page layout too. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. I am glad that you figured it out. +12,700 Points +300 points. Can you help how to revert it back and to see Closed status field. My brother has started to play with me! When I made mistakes, I simply reverted to the last saved version. I'm sure you've done this but is omin-channel enabled? Well occasionally send you account related emails. I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." Have you set up the routing address? here is the complete guide for designers that will increase your knowledge. Something that helped was saving the report frequently. Have a question about this project? "Im not able to add instructions in the macro. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. for Challenge 7. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. I removed those and then the trailheadapproval was there. I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. Challenge 4 Case Routing. I'm chasing my own tail. Does this match the requirements? I like your blog.Devops Online Training in HyderabadLearn Devops Online. Some changes are done at Challenge 2. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Remember you can only have one assignment rule per object and the instructions specify two routes. I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to [email protected] , I am happy to take a look. This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about then you can click here.Thanks for sharing. Does this help? Enter the billing service credentials in the custom setting. Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Tonight's challenge involves the creation of two processes. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Any ideas that can help me? this blog is beneficial and great information to share with us. Does somebody have a thought? What item is on your lightning Case page layout to show Entitlements? It is reason i m getting this error. hmmmm I think I just had to drag the filed onto the layout. Ensure Milestones are configured properly for High Priority Cases. I have enabled the knowledge user check box in the user profile. I learned so much doing it. I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. 43 are for Admins. Review the steps to create the 'Cloud Technical Team Support Process'.". I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! I'm at a loss as to what I could be missing. That is why I referred to the question that was asked to you before on May 31st. Still stuck? I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. Below are tips and gotchas for each report / dashboard. Also, my email-to-case and email on demand are checked. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). Select edit page4. Goodness! I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? You also get personal insight into the life of a Trailhead Baby! Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. A mistake I have made many times as well! [email protected], Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. hi Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. I have tried a thousand times with all variationsand the same error keeps coming up. Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. If you want to check the support process' api name, you can extract via data loader. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. (I am totally stuck on a CPQ superbadge right now on the last step!). Ensure Agents have access to Knowledge when viewing a Case". Grab a pen and paper. Grief! Two things try a different merge field for the name. Think of this like a Sales Process. where you have opportunity stages associated with the process. Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. We can't find a field called 'Question Long Text Area'. Think carefully about the language it talks about pushing cases UP and pushing cases TO. You do not need an overflow assignee, but you will need two queues. If you are still stuck after that, leave a comment with some more details and I'll take a look. Telecom Billing System2. #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. I'm STILL hacking away at this error message. Please post some details of what you have. No. My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. After changing the name of the inactive user it worked for me. I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. Any help would be greatly appreciated. I usually visit your website and I always learn something new from here. I just finished the superbadge. In the worst conditions, Ursa Major panels produce ~25% of maximum power. I'd try again since Trailhead had issues yesterday. My brother has started to play with me! )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). I hope that you feel inspired. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Various trademarks held by their respective owners. You, my amazing reader, get more than tips for a Salesforce Superbadge. Good! Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. Stuck on Superbadge Apex Specialist Step 1? After editing the service console, you might have to edit the new profiles. Could you share a bit more details on what you have done for this step? Take a break, grab a snack, and watch this video. Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Trailhead Baby any idea? please verify. Cloudy Technical Team is correct name wise for both the record type and the process. Rated Accounts by State The record count for state and account rating are automatically added. I tried 10 different possibilities. I am not sure what I'm doing wrong? Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. hmmm You do not want to enable all of the checkboxes. Already on GitHub? Do share more like this. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . Ensure Entitlements are visible on Cases in Lightning.' The free lemonade offer worked! Ok, wracking my brain here Getting error: We can't find a Contact Customer Case Task. Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. If you are short on time, start around the 20 minute mark. Keep working, great job i believe you should like my post home care specialists. Did you perform any particular action to get the email available on the console ? Do you have "Billing Topics" as a top data category with the 2 sub categories? Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. I am stuck at Step 3 - Create service level and actions. Copyright 2000-2022 Salesforce, Inc. All rights reserved. Modified 2 years, 1 month ago. Hi All,I am currently stuck at challenge 4. Will you be able to guide me? I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. But not able to finish this challenge . So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. . Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Review the steps to rename the console to 'Cloud Support Service Console'. Good to hear!!! And I've included milestone tracker in the page layout. One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. Did i use the wrong template? Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. One of my favorite new things this week was taking a shower with my whole block collection. Please guide me on this.Thanks. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Start in setup. Ensure you group report results correctly. The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. Thanks for the help! I made two dollars today! 2 comments Closed . You also get personal insight into the life of a Trailhead Baby! I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. Rated Accounts by State The record count for state and account rating are automatically added. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. What other fields do you need to add? I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. Usually this is due to some pre-existing configuration or code in the challenge Org. Help with Superbadge Service Cloud Specialist step 4. Tonight's challenge involves the creation of two processes. read more, Youre going to think Im totally pathetic for writing about this!!! "Wrong Queue" is not a queue. I have both Email to Case and On Demand Service enabled on the Email to Case page. Yes! To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. Does anybody have a moment to help? Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Right now he' taking a nap.so I'm off to edit some reports! stuck in challenge 6 please help. Thanks. @Joy.. Can you please share the solution ?r. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." Ensure this task is automatically created when case type is electrical and reason is performance and status is working. How can you update it as status field is inactive dring recording procedre? I'm whole again. Thank you sooo much, you were right! Look at the page layout and enable knowledge. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. I have sent screen shot of my report to [email protected] . Thanks for getting back to me. Book Now. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. Module. The key word is "rename." I dont see any check box under layout properties of Knowledge. You, my amazing reader, get more than tips for a Salesforce Superbadge. Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. You should be prepared for a heavily scenario . Hi Trailhead Baby, I'm losing my mind here. Service Cloud Specialist Superbadge Challenge 6. Thank you! I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. Use Lightning Knowledge to create a knowledge base for better customer service. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I was very impressed by this post, this site has always been pleasant news. I have the same problem and my Entitlement Process is already active :(. Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. This is really a tricky one. but i don't know what is next step? Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. Excellent statistics for your blog, thanks for taking the time to proportion with us. The macro works without the email button being visible. Ensure you group report results correctly. R&D, A project with Daddy: My favorite daily process! Please help. The custom email button I made was visible instead but was not approved by the Trailhead check. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? Processes. Did you start with a clone of the correct profile? Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. I'll take a look as soon as Trailhead is back up! At last count, there are 81 Salesforce Trailhead projects for developers. You may want to jot down notes as you read the requirements. Ensure Agents have access to Knowledge when viewing a Case." There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". Use the search o. Hello! E.g. That is frustrating! If you need more help, leave a comment! :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. I have created also both categories. Can any one help - Challenge 2 - Challenge Not yet complete here's what's wrong:We can't find macros in the Utility Bar. I've no clue what more I need to do to complete this challenge. Ensure the Customer Contact can be tracked on Cases. No. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge.