microsoft authenticator not sending notifications new phone

When App Lock is enabled, youll be asked to authenticate using your device PIN or biometric every time you open Authenticator. Users will be notified when new uploads, events, and other important updates are added from the channels they subscribe to. This means that your passwords inside Authenticator app are protected even if someone has your Microsoft account password. A: We're always working on new features, bug fixes, and performance improvements. If you have a device that is registered with your organization, you might need an extra step to remove your account. When users visit a site or an app, Authenticator will offer to save the password for that site or app, and password is saved only when user chooses to. Allow once: Once every hour that youre still accessing the resource, or next time you try to access the resource, youll need to grant permission again. The thing you have is your phone (set up with Authenticator and registered as a two-step verification proof.) When I go back to the iOS app, I get stuck. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Dont set up any accounts using Microsoft Authenticator until after youve used the Recovery tool because it will overwrite matching site accounts. When you add a Microsoft account, the app requires network/internet connection. after reset of settings in iOS by clicking Settings > General > Transfer or Reset Phone > Reset, the push notifications get disabled for Microsoft authenticator. Yes, multiple times. 1. [email protected]. TapRemove accountto remove the account from the app. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. To change where you receive your notifications, sign in to theWhere can we contact you with non-critical account alertspage of your account. Can you get notifications for some accounts on the app, but not others? you may get a pop up to add a Personal Microsoft account click on ok. you dont actually have to add an account though. Push is available on all major mobile platforms, including iOS, Android, Fire OS, Windows, and BlackBerry. Reinstalling doesn't work either. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. It said that I was supposed to go to MS Authenticator, to authenticate my login to my . Finally there is also an option to reset password and security information all together:Recover your account (live.com), Authenticator app isn't receiving notifications to approve log in on my laptop. 2023 CNET, a Red Ventures company. With the release of Authenticator 6.7.3 for iOS, the companion app was removed from the Apple Watch. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Q: Can I add only certain users in my organization to the allowlist for Autofill? This will remove passwords and other autofill data from the device. Accessibility Service. In such case we would suggest you to uninstall and reinstall the app once and check. A: Tap the account tile for the account youd like to remove from the app to view the account full screen. It works for me. Sorry for the late reply -- can you go into the phone's settings and look for the app settings for Microsoft Authenticator (or just Authenticator) and make sure that notifications are enabled there? I have make sure that the battery . Passwords are synced over an SSL-protected HTTPS connection, which helps prevent an attacker from eavesdropping on sensitive data when it is being synced. Run at startup. My MS Authenticator app does not show any 6 digit one-time-tokens. I have make sure that the battery optimization and all sort of notification permissions are allowed. If you know a SECURE download site with the old APK please tell me. Autofill data is protected with biometrics and passcode: Before you can autofill password on an app or site, Authenticator requires biometric or device passcode. Then, when you go back to the application or service you were signing into, the service is still waiting for approval from the app. A: Yes, Authenticator on iOS uses Apple's ATS solution to support privacy and data integrity between the app and web services for in-app functions. When you enable push notifications for Microsoft Authenticator, youll receive a notification on your device whenever a new sign-in is detected. To remove the app from a device using a work or school Microsoft account, go to the two-step verification area of either yourMy Apps pageor your organization's company portal to turn off verification for your old device. Maybe it was turning off wifi. You could search it on Google. Also, a user cannot open the Passwords page unless they provide biometric or PIN, even if they turn off App Lock in app settings. Just clicking on it will cause a notification permission request to pop up which you can grant. I have moved the Authenticator app from the old to the new phone and it seems to have worked: the new phone has the app working and connected to my work account. If you are still not able to add your account, please reach out to your admin. Used to optionally support Autofill on more apps and sites. Simply log in to your account on your phones standard log-in feature to be able to log in only occasionally. Would be very grateful for some help. Sharing best practices for building any app with .NET. Personal use works every time. On the next screen, you can select onStop sync and remove all autofill data. Don't give them the code - they're trying to break into your account and are stuck at the verification prompt. Microsoft said that, as part of its Windows 11 update Tuesday, it'll introduce new features for Android users too, including the ability to activate a Samsung phone's personal hotspot from the computer. Can you get notifications from other apps? 2.If you give some error log, try to change network, try to use 4G or other WIFI network. The app requires your consent to use biometric or facial recognition instead of entering the PIN. if yes it may affect your user behavior. Q: Is registering a device agreeing to give the company or service access to my device? Q: Why when I try to use my camera to capture a Verified ID QR code it fails? Open Microsoft Authenticator on your old phone, go to Settings, and enable cloud backups. For your work or school account, your organization decides whether or not to allow one-click notifications. A: All authentications using the Authenticator on Windows Mobile will be retired after July 15, 2020. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. Phone number is also correct. No real company should ever ask you to read your verification code to them over the telephone - especially if they called you. Use biometric hardware. On Android, Microsoft Authenticator is failing to register for push notifications. This allows you to quickly and easily verify that the sign-in is legitimate, and helps to keep your accounts safe from unauthorized access. - last edited on Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. A: Your org might require you to register the device to track access to secured resources, such as files and apps. A: The Authenticator app collects your GPS information to determine what country you are located in. Please let me know if you need any further assistance. Old Microsoft account authentication app was perfectly working. Download it from the Google Playfor Androidor the Apple App Storefor iPhone. Therefore, having the phone and approving the request meets the criteria for the second step of verification. Q: Why does the app request so many permissions? You might need to talk to your service provider to help with the Android or Apple notifications channel. Sign-in with this account on the device registration page, then try enabling passwordless for the account. Try to remove the account in Authenticator and try again to see if there's any different. If you change your mind, you will need to go to Settings and manually enable the permission. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. A: Apple Watch and Android wearable devices (such as Samsung Galaxy Watch) are currently incompatible with Authenticators security features. Unlike a password, we don't want you to remember this number. You should also open all your 2FA accounts and see if your old phone is still shown as a valid authentication device; if it is, remove it. Q: Can I create my own Verified Identity? Microsoft Authenticator app has stopped displaying the approve/deny message. The specific permissions you see will depend on the type of phone you have. Thank you for writing to Microsoft Community Forums. This article answers common questions about the Microsoft Authenticator app. Q: How do I make Authenticator the default autofill provider on my phone? A: You don't have to unlock your device to approve verification requests because all you need to prove is that you have your phone with you. There are only 2 choices provided. https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-hel Microsoft Authenticator app has stopped displaying the approve/deny message, Check if your devices get notifications when the app is open or closed, Check if the verification codes in the app are working when notification doesn't, Check if notification through a mobile app is enabled or disabled. You don't need to find this code and enter it because Authenticator finds it automatically in the text message. Tap the three vertical dots at the top right, and then tap Settings.. To use Microsoft Authenticator, you need to first enable it on your Android device. Q: Why does the number next to the code keep counting down? How to Use Cron With Your Docker Containers, How to Check If Your Server Is Vulnerable to the log4j Java Exploit (Log4Shell), How to Pass Environment Variables to Docker Containers, How to Use Docker to Containerize PHP and Apache, How to Use State in Functional React Components, How to Restart Kubernetes Pods With Kubectl, How to Find Your Apache Configuration Folder, How to Assign a Static IP to a Docker Container, How to Get Started With Portainer, a Web UI for Docker, How to Configure Cache-Control Headers in NGINX, How Does Git Reset Actually Work? I initially registered my MFA Account on a different device but I don't have an access to it any longer. Q: How is my location information used and stored? Q: I have a Windows Mobile device, and the Authenticator on Windows Mobile has been deprecated. Also, my MS Authenticator does not receive any notifications. @Robert WoodsI've been noticing issues where the Authenticator app will not pop-up notification while I'm connected to Wi-Fi but as soon as I disconnect and go to mobile connection, the notification pops-up immediately. A:SelecttheI cant see numberoptiononthenotificationsoyoucanseethesign-inscreenandthenumberyouneedtoselect. @Robert WoodsSomehow I got mine to work. The problem lies in that even though they are visiting the portal from devices that are excluded from MFA via conditional access (Compliant/Hybrid AD Joined) the myapps.microsoft.com portal is still enforcing MFA to log in. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Phone number is also correct. A push notification authentication is a notification that is sent to a users device in order to confirm their identity. Cloud and network security: Your passwords on the cloud are encrypted and decrypted only when they reach your device. Was this reply helpful? Generally, when the message appears that a notification was send to the mobile device, there should be an option to use different verification method, which allows to also choose to enter a 6 digit token that is displayed for this account in the MS Authenticator app. Whenever I try to enter a MS service (e.g. The one exception to this restriction is when your employee or student adds their work or school account into Microsoft cloud-based two-step verification as anexternal or third-party account. For example, my employee has accounts from multiple enterprises or schools in their Authenticator app. This is because the network connecting the service you are signing into terminates and is not able to receive sign-in approval from Authenticator, creating a loop. How-To Geek is where you turn when you want experts to explain technology. To open the app, you must enter your username and password. However, dontdo this until youve tested and made sure you can access these accounts on your new phone via Microsoft Authenticator. A: Try using the QR code capture feature directly in MicrosoftAuthenticator. Definitely would like to see the one-time bypass feature in Azure MFA. Please ensure push notifications are enabled in Settings and your network connection is stable.. You can use Autofill to sync and autofill your passwords on your iOS and Android devices. Q: Will my employees or students get to use password autofill in Authenticator app? Full network access. but the amazing thing is they can reach other web-pages like google or Yahoo. You must have an Authenticator app installed on your device in order to use it. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Then, select Add method in the Security info pane. Some accounts will require you to revalidate, either by signing in to those accounts or scanning a QR code. This can be done a lot better! Open APP and check for notifications. Check if the verification codes in the app are working when notification doesn't. Check if notification through a mobile app is enabled or disabled. Q: Why am I getting notifications about my account activity? Most accounts provide backup codes you can use if youve lost or damaged your phone. I'm afraid it's an Android 5.0.2 issue. I have been trying to log in to my Microsoft account on my new laptop. Googles online services are available with push notification authentication. What is the version of Microsoft Authenticator APP? On iOS, underSettings, selectHow to turn on Autofillin the Autofill settings section to learn how to set Authenticator as the default autofill provider. Note that 2FA is designed to make it extremely hard to access an account unless you have the 2FA code. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Microsoft This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at account.microsoft.com (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those. Samsung users will also be able to view websites they recently visited on their phone from their computer, Microsoft said. There are a few steps you need to follow in order to get Microsoft Authenticator to push notifications. The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. Unfortunately, I receive the notifications to the old phone. More information about adding a work or school account to Microsoft Authenticator can be found at Add your work or school account to the Microsoft Authenticator app. There is no QR code to scan on my laptop using the authenticator app. link. Yes No SH Sharon515 Replied on March 1, 2022 Report abuse In reply to JoseBeltre's post on January 3, 2022 Authentication app is not working correctly. There are numerous issues, for example, that the app does not support Apples iOS devices or Googles Android devices. A: If you're getting notifications, but not an alert, even with your ringer on, you should check your app settings. Not receiving any Microsoft Authenticator notifications on my new phone, regardless of whatever other device I attempt to access university materials by. Any help would be great here also. Q: Will my users work or school account password get automatically synced? How To Enable Push Notifications For Gmail On Android, How To Enable Push Notifications For The Wells Fargo App, The Effect Of Social Media On Productivity, How To Use Social Media To Grow Your Email List. Designed to make shopping easier. Q: I am having trouble adding my work or school account to my Microsoft Authenticator app. A: If Autofill is not available for you in Authenticator, it might be because autofill has not yet been allowed for your organization or account type. Please remember to mark the replies as answers if they help. Thanks. Make sure the app is turned on to use sound or to vibrate for notifications. Issues with Microsoft Authenticator not popping up Approval message, The problems should be divided into different parts, Re: Issues with Microsoft Authenticator not popping up Approval message. Do you try to delete accounts on Microsoft More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. Then, tap Settings and turn on the toggle for Enable push notifications. If you still have trouble, check these settings: Make sure the device requiresa PIN or biometric to unlock.