While all of this was going on, we were also forced to quickly restructure every part of our internal cost base. During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. Join the list. The transaction, subject to customary closing conditions, is expected to close in mid-2016. Webwww.stubhubcorporate.com Contact Information Headquarters Calle Don Ramon De La Cruz, Madrid, Madrid, 28006, Spain +52 8339800529 StubHub Corporate Profile and History Stubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. ", The acquisition of Ticketbis will enable us to significantly scale StubHub's international footprint," said Devin Wenig, President and CEO of eBay Inc. "eBay's global presence will help StubHub acquire new customers as it expands into markets outside of the U.S. In February of 2020, we sold StubHub for $4 billion. Enjoying This Built In Excerpt? Include your email address to get a message when this question is answered. During my first months on the job, my team and I worked hard, restructuring parts of the business to improve its efficiency, as well as beginning to invest in new products and services. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. Field Operations and Last Minute Services. StubHub is the largest ticket marketplace in the world and enables fans to buy and sell tickets to tens of thousands of events, whenever they want. Built In is the online community for startups and tech companies. Instead of a smooth and happy departure, I now had to scramble to keep the company going for an indeterminate period of time until the live entertainment sector managed to recover. Singh Cassidy succeeds Scott Cutler at StubHub, who recently became SVP and head of eBays Americas business unit. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. Read on to get the help you need to contact StubHub. Ticketbis is one of the first to successfully export the American-born business model to the regions of Southern Europe, Latin America and Asia. Events Parking. First, we adapted all of our previous policies to our new Covid reality, dealing with thousands of angry customers who wanted their cash back immediately for ticket purchases theyd made on now suspended events. By my one-year anniversary, my team and I were preparing for the months-long process of selling StubHub. Search through past posts using the search bar at the top of the forum page. Then came the coconut, an event none of us could have predicted. Although I couldnt have predicted the pandemic and its implications for StubHub, and the decisions at the end were excruciating to make, I look back on my time as StubHubs president as a success in terms of my ability to deliver outcomes and have impact. Our business partners include more than 130 properties in MLB, NBA, NHL, MLS and NCAA, plus AEG, AXS and Spectra Ticketing & Fan Engagement. Our RSS feed includes all eBay news articles published on this website. Published and reprinted by permission of Houghton Mifflin Harcourt. Thanks for your message we aim to get back to you within 24 hours. StubHub will send you an email with instructions on how to claim your refund or credit. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. With this acquisition, StubHub will grow its presence across Latin America and Europe and expand into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. And the decisions they make have huge consequences, not just for the bottom line, but for communities, cities, even entire countries. All Rights Reserved. You possibly can contact StubHub Buyer Help both by StubHub Buyer Service Cellphone or StubHub Buyer Service E-mail. Name to the StubHub Buyer Service Cellphone Quantity 1 866-788-2482 and converse to the StubHub Buyer Care Agent about your points. The StubHub Buyer Service Traces resolves your issues inside couple of minutes by making a cal to stubhub 800 telephone variety of stubhub customer support line. If a crisis like this had hit us earlier, wed have been in better shape to weather it. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. The corporate office phone number is 415-222-8400. It was now time for me to leave and begin my own next chapter, secure in the knowledge that I had completed the critical work of helping the company survive the immediate Covid crisis and stabilize for the longer term. To provide a deeper support system beyond grants, we lend our 1412 Broadway, New York, 10018, USA. the exact pickup location and times. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. Copyright 2021 by Sukhinder Singh Cassidy. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. Check your order confirmation email for If the only thing you know about sports is who wins and who loses, you are missing the highest stakes action of all. WebStubHub phone numbers 1866 788 2482 4 7 USA & Canada 1800 770 534 0 0 Australia More phone numbers StubHub website www.stubhub.com What is StubHubs email The Company offers tickets for live sports, music, and theatre events. Eric holds a BA in English from the University of Illinois at Chicago, and an MEd in secondary education from DePaul University. My Secret to the Success of Amazon? Joo Almeida D'Ea Head of Integration Office. We also delayed all nonessential initiatives, in essence creating an entirely new operating model for the company, designed to last as long as necessary. They mention on their website that you should call their normal customer service number to ask about adding an event. The acquisition of Ticketbis is not expected to impact the second quarter 2016 or full year 2016 guidance that eBay provided most recently in its first quarter 2016 earnings announcement. StubHub's US Field Operations team is made up of 80 employees located throughout the country with home offices in New York, Chicago and Los Angeles. NYC Flagship Office - Stubhub. From media and technology to finance and real estate, leagues and teams across the globe have matured into far more than just back page entertainment. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking In January of 2019, activists took a stake in eBay, joined the board, and petitioned it to sell StubHub in order to create more shareholder value. I expected the job to be challenging and anticipated risks to my professional success related to my leadership execution, competition and changing priorities from our corporate parent. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. I live in Singapore where the StubHub app is not avail. WebStubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. This article was co-authored by wikiHow staff writer, Eric McClure. eBay Files Supreme Court Amicus Brief on Internet Sales Tax, eBay and Natural Resources Defense Council Collaborate for Earth Month. ", StubHubs extensive assets will add tremendous value for ticketing patrons and sellers worldwide, especially as we continue our expansion into nascent markets, said Ander Michelena, co-founder of Ticketbis. Its possible that someone with an identical problem has posted for help before. Choose Possibility: Take Risks and Thrive (Even When You Fail). StubHub is proud to work with world-class partners - including teams, artists, and venues - to help them connect with their fans, grow their business, and give our customers an amazing event-going experience. As president, I would be asked to help StubHub grow in new areas even as it improved its customer experience and delivered steady profits for eBay. It was highly stressful work for everyone, conducted swiftly under a time crunch, but the entire company came together to help get it done, showing great flexibility, understanding and resiliency, as well as a sense of urgency. The online secondary ticketing market has been around in the U.S for over a decade, however, in many countries, this type of business model is relatively new and unknown. We would be the company acquired, not the ones doing the acquiring. Call 1-866-788-2482 to speak to a customer service representative from StubHub. Search open jobs at StubHub in Salt Lake City and find out about the interview experience in Salt Lake City or explore more of the top rated companies in Salt Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. We use cookies to make wikiHow great. Evaluating all of these factors, I agreed to join the company. Open our virtual assistant, click on "Contact Joel Santirso Senior Product Manager. Excerpted from Choose Possibility: Take Risks and Thrive (Even When You Fail) by Sukhinder Singh Cassidy. Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. How do I contact? 3 if you sold tickets already and have an issue. By using our site, you agree to our. If youre in a rush to talk to someone, press 4its usually the fastest way to get someone on the line. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. We ourselves chased thousands of sellers who already held these same funds in their own bank accounts (since we remitted cash to sellers very quickly after any ticket sale in the course of normal operations). We'll do our best to get back to you in the next 24 hours. Singh Cassidy will be based in StubHubs San Francisco headquarters. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. This could mean nothing, although it may be a sign that Facebook will be faster than Twitter for social media. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. Located just two blocks south of Times Square, the flagship store serves as an ideal destination for fans to find the events that are right for them. Sukhinder is a strong, dynamic leader who has founded and grown online marketplaces throughout her career, said eBay CEO Devin Wenig. This Supreme Court Case Could Redefine Crime, YellowstoneBackers Wanted to Cash OutThen the Streaming Bubble Burst, How Countries Leading on Early Years of Child Care Get It Right, Female Execs Are Exhausted, Frustrated and Heading for the Exits, No Major Offer Expected on Childcare in UK Budget, Biden Gives Medal of Honor to Trailblazing Special Forces Member, Climate Change Is Launching a MutantSeed Space Race, UK Braces for Rare Weather Event That Risks Late-Winter Freeze, What Do You Want to See in a Covid Memorial? This deal reaffirms our commitment to investing in StubHub and helping fuel its momentum. For more information about the company and its global portfolio of online brands, visitwww.ebayinc.com. % of people told us that this article helped them. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. To compare, worldwide StubHub employees have given a rating of 3.4 out of 5. Understandably, the situation remained difficult and challenging, with many still frustrated as we managed the tangled mess between sellers, buyers, leagues, venues, and more. The Company offers tickets for live sports, music, and theatre events. We did the best we could, offering a combination of 120 percent credits on the site toward future purchases and cash refunds in certain states, and trying to communicate transparently. WebOUR PARTNERS. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for we would be the company acquired. We'll do our best to get back to you in the next 24 I had closely considered these challenges (the subway) when I took the job, but concluded that I could still thrive and have impact as StubHubs leader. Its growth lagged that of rival Amazon, while its profit margins had eroded as well, thanks to rising marketing costs. We connect fans with their favorite teams, shows and artists and introduce them to the ones they'll love next. Employees in Salt Lake City have rated StubHub with 3.3 out of 5 stars in 61 anonymous Glassdoor reviews. WebStubhub, Inc. operates as an entertainment ticket agency. Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. eBay Invites Shoppers to Fill Their Carts with Color at First Virtual Block Party, eBay Connect Pushes Developers to Innovate. Enjoy! Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. StubHubs New York City flagship was designed by Gensler and is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. With this acquisition, eBay Inc.s StubHub business grows its presence across Latin America and Europe and expands into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company. The months that followed were all outwe had to pitch the company to private equity firms and other ticketing companies seeking to acquire us, all while trying to keep employee morale high amid the uncertainty, and executing our operational game plan. By signing up, you acknowledge and accept our privacy policy and consent to receiving emails. Built Ins expert contributor network publishes thoughtful, solutions-oriented stories written by innovative tech professionals. The acquisition of Ticketbis is StubHubs latest geographic expansion, preceded by the launches in Mexico in May 2016, Germany in September 2015 and the UK in March 2012. For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. Thanks to all authors for creating a page that has been read 52,013 times. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and the first live entertainment rewards program, Fan Rewards. The business owners that power this multibillion dollar industry are changing, and a new era of the business of sports is underway. Lots of answers to questions are in our FAQ. StubHub is an eBay company (EBAY). For more information on StubHub, visitStubHub.comor follow @StubHub onTwitter,FacebookandInstagramorYouTube.com/StubHub. 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We give them a time frame to offer Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. Insight and analysis of top stories from our award winning magazine "Bloomberg Businessweek". StubHub is the largest ticket marketplace in the world and enables fans to As difficult as these changes were, we managed to set up a stable but much smaller base of operations that would allow us to endure the live events industrys indefinite stoppage. Cons Contact StubHub customer support at toll-free or legal phone number. Call or write an email to resolve StubHub issues: Refund, Shipping and Delivery, Account. Visit the company website www.stubhub.com or help center for more information. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. WebIndustry: Ticket sales office for sporting events, contract Printer Friendly View Address: 173 W Election Rd Draper, UT, 84020-9492 United States See other locations WebNYC Flagship Office - Stubhub. If you buy through links on our site, we may earn a commission. Within nine months of my arrival at StubHub, thats exactly what happened. She has a successful track record scaling and growing businesses internationally. Oscar Ferruz Director of Supply, Primary and Operations. To subscribe, click on the button below and copy the URL into an RSS reader. On February 13, 2020, the sale process concluded, and I began mentally preparing for my upcoming departure. To subscribe, click on the button below and copy the URL into an RSS reader. StubHub doesnt offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. StubHub will refund your money if an event is cancelled or moved. We are thrilled to be a part of the eBay family, and we look forward to continuing our innovation in ticketing as part of the StubHub brand.. The Stubbers (our name for StubHub employees) I met shared my values, and all shared a passion for live music and sports. She sits on the board of directors of Urban Outfitters and will remain Chairman of theBoardlist. WebStubHub has 21 current employee profiles, including Founder Eric Baker. I was prepared to take on this type of corporate risk, which would directly impact my own ability to succeed in the job, although I took care to include protections in case of a company merger or acquisition when negotiating my employment contract. Prior to accepting my role, I had come to believe that the ticketing industry would need to consolidate through mergers and acquisitions, and that StubHub could play a key role in this evolution. 2697 Lakeville Rd. At StubHub, our mission is simple: help fans find fun. WebGet in touch with us today! The more I learned about StubHub, the more excited I became. San Francisco, CA 94105 USA. She also founded Joyus, the first video commerce marketplace online, was CEO of Polyvore, the leading fashion and lifestyle platform and was previously the Founder & SVP of business development at leading fintech platform Yodlee. Alternatively, Find startup jobs, tech news and events. Open our virtual assistant, click on "Contact form" and let us know how we can help you. WebSend us a message. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). form" and let us know how we can help you.