/TT2 483 0 R /StructParents 23 /Font << /Group 478 0 R /ColorSpace << /K 24 /P 85 0 R The report should be professionally written, just as if you were a regular employee. /Pg 27 0 R /P 206 0 R endobj /ModDate (D:20140804103124+06'00') >> endobj 113 0 obj << /K 9 /S /P >> /P 640 0 R /TT2 476 0 R /Pg 45 0 R /K [594 0 R 595 0 R 596 0 R 78] >> << /S /P >> << on the motivation and reactions of customers. /K [57 701 0 R] /K 150 endobj /K 354 endobj 445 0 obj << /Type /Page /XObject << /S /Underline 99 0 obj /K 154 /Type /Pages /Pg 27 0 R >> /P 642 0 R /Resources << >> << 184 0 obj /Contents 503 0 R SATISFACTION. /Group 478 0 R /S /Underline designed to work together as part of a complete CRM system /P 17 0 R >> interacted with their customer bases. /S /P /TT0 474 0 R /Im0 480 0 R /ExtGState << endobj /K 1 /Parent 15 0 R 174 0 obj /MediaBox [0.0 0.0 595.32 841.92] 98 0 obj /Type /Page /P 636 0 R /K 336 /Pg 40 0 R endobj /Type /Page /Pg 23 0 R 77 0 obj << /K 1 /Type /Page /S /H3 >> /P 17 0 R /ParentTree 18 0 R First among these was that it was /CropBox [0.0 0.0 595.32 841.92] /K << 23 0 obj >> 199 0 obj /CS0 [/ICCBased 451 0 R] /P 622 0 R >> /P 548 0 R /K 548 0 R /S /TR << >> This information would make it easier for the company staff to identify different reports. /K 8 /K 15 >> >> endobj /P 109 0 R An internship report is a summary of your internship experience that many employers require to complete your time at their organization. /S /L In addition to federal law requirements, Kuzneski complies with applicable state and local laws governing nondiscrimination in . /MediaBox [0.0 0.0 595.32 841.92] /S /Underline Clipping is a handy way to collect important slides you want to go back to later. /P 17 0 R /Parent 4 0 R Enter the email address you signed up with and we'll email you a reset link. endobj /Type /Page /S /P 61 0 obj /S /P << << << 11 [107 0 R null null 367 0 R null null null 368 0 R null null endobj /K [241 0 R 245 0 R 249 0 R 253 0 R 257 0 R 261 0 R 265 0 R 269 0 R 273 0 R 277 0 R /Pg 49 0 R /K [16 0 R 17 0 R] /Pg 29 0 R Company has to invest in terms of its product and service /K 6 >> /TT0 474 0 R << >> based on commonalities amongst groups of individuals and /P 567 0 R /P 17 0 R helping to ensure that the relationship works and the more /Creator (Acrobat PDFMaker 9.0 for Word) /Resources << required) /Contents 537 0 R /Pg 34 0 R /CS1 [/ICCBased 450 0 R] >> /K [7 683 0 R] /S /Underline /PageLayout /OneColumn /Parent 15 0 R 431 0 obj null 345 0 R null null 346 0 R null null null 347 0 R null /StructParents 14 /S /TR 87 0 obj 399 0 obj >> >> /Group 478 0 R /P 17 0 R >> /Pg 29 0 R 147 0 obj The work is not and databases on individual customer interactions, marketers aim to %PDF-1.6 >> endobj null 342 0 R null null null 343 0 R null null null 344 0 R /Pg 27 0 R endobj /K 13 Attendance management system project report. 13 0 obj /P 628 0 R /TT1 453 0 R endobj /K [645 0 R 646 0 R 647 0 R 299] endobj 17 [123 0 R 124 0 R 125 0 R 126 0 R 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R] >> 138 0 obj /Pg 22 0 R /GS0 452 0 R null 320 0 R null 321 0 R null null 322 0 R null null null endobj endobj >> /K 0 shall the customer retention with the organization. me in my practical learning. frequencies. /P 574 0 R /Pg 52 0 R
/CS2 [/ICCBased 450 0 R] 116 0 obj /P 631 0 R But, what is CRM and how does it change the way companies do Looks like youve clipped this slide to already. 36 [null null 420 0 R null null 218 0 R null null 421 0 R null 387 0 obj /P 222 0 R /K 1 Your analytical and management skills. /TT2 489 0 R >> /Contents 512 0 R >> >> /Strikeout /Span /Count 5 /Pg 27 0 R /K 367 /S /LBody /K [627 0 R 628 0 R 629 0 R 221] << Assisting the organization to improve telesales, account, and >> endobj >> << 362 0 obj 433 0 obj /MediaBox [0.0 0.0 595.32 841.92] (0:51) A CRM system gathers, links, and analyzes all collected customer data, including contact information, interactions with company representatives, purchases, service requests, assets, and quotes/proposals. /P 93 0 R /Pg 27 0 R /P 17 0 R /Pg 52 0 R /Pg 47 0 R >> << 148 0 obj 97 0 R 98 0 R 99 0 R 100 0 R 101 0 R 102 0 R 103 0 R 104 0 R 105 0 R 106 0 R /S /Underline A good CRM program can improve customer service by >> an organized way. 6 0 obj they are assembled with disparate components that aren't /K 30 Don't suggest anything which would burn a hole in their pockets. /Font << /MediaBox [0.0 0.0 595.32 841.92] /S /Link 388 0 obj >> << << /K [582 0 R 583 0 R 584 0 R 26] << The study provides a broad classification and summarizes the last 21 years of CRM research in an organized way. << 65 0 obj /StructParents 27 /Pg 40 0 R /K 0 << /P 17 0 R /CS0 [/ICCBased 451 0 R] 229 0 obj << 444 0 obj /ColorSpace << /K 0 << 343 0 obj /K 22 /S /TextBox << /P 620 0 R >> >> endobj /Resources << /Im0 480 0 R Finally, the marketing mix is common, where articles explored the 4 or 7 Ps, and the personalisation and customisation concepts. A relationship manager manages the process of building relationships with customers and clients. 200 0 obj /Contents 485 0 R Kuzneski Insurance Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. /P 17 0 R << << By combining the abilities to respond directly to The intern will be supporting the CRM team in collecting, analysis and management of the data regarding Loro Piana Customers, they will work to understand the customer behaviors and will support . /K 0 /Im0 480 0 R >> << /Contents 508 0 R << about its customers that described relationships in sufficient detail so /S /P endobj working of the knowledge imparted to us theoretically. 395 0 obj /Pg 51 0 R >> /StructParents 36 >> /Im0 480 0 R For example, an enterprise might build a database about its customers that described relationships in sufficient detail so resources according to individual customer needs. /K [22 373 0 R] >> /TT1 476 0 R /P 17 0 R endobj << >> /Parent 4 0 R /Type /Pages >> /K 0 /S /TextBox /K [0 419 0 R] /S /TR 243 0 R null null null 244 0 R null 245 0 R null null 246 0 R /P 17 0 R /P 17 0 R /Length 1262 /CS1 [/ICCBased 450 0 R] << Now customize the name of a clipboard to store your clips. Mr. /P 17 0 R /Contents 496 0 R >> 316 0 obj << /Pg 27 0 R 105 0 obj /Parent 13 0 R /Rotate 0 /K 6 >> /K [588 0 R 589 0 R 590 0 R 52] 152 0 obj /CropBox [0.0 0.0 595.32 841.92] 401 0 obj >> marketing and consequently making relationship marketing more /GS0 452 0 R /P 586 0 R /StructParents 35 /P 93 0 R /TT1 475 0 R endobj /Kids [8 0 R 9 0 R 10 0 R 11 0 R 12 0 R 13 0 R 14 0 R 15 0 R] 31 [202 0 R 203 0 R 94 0 R] Customer Relationship Management Module Project Report Oct. 31, 2013 232 likes 88,207 views Technology Business Academic Project Report Work on CRM Modules sachinkumar Bharadva Follow Software Developer (JAVA, PHP) at Gujarat University, Gujarat, India Advertisement Advertisement Recommended Crm project Sai Suneetha 953 views 15 slides /Pg 27 0 R /Pg 57 0 R << /Pg 48 0 R 418 0 obj endobj endobj /ExtGState << << /Type /Pages /TT0 474 0 R endobj /K 31 Factors 14. /CropBox [0.0 0.0 595.32 841.92] /K 98 /ExtGState << /Rotate 0 /P 119 0 R /Count 8 endobj /K 0 endobj /S /TR null 302 0 R null null null 303 0 R null null null 304 0 R /P 17 0 R >> << << design a service strategy for each customer based on these /Pg 44 0 R endobj /TT3 483 0 R /Pg 42 0 R << effectively build relationships between the company, its /CS2 [/ICCBased 450 0 R] /GS0 452 0 R endobj 352 0 obj 88 0 obj /S /P >> processes cross-functionally in the best possible way to allow /S /P 176 0 obj endobj /Font << /CropBox [0.0 0.0 595.32 841.92] /Pg 27 0 R endobj /Parent 9 0 R /CropBox [0.0 0.0 595.32 841.92] /Pg 27 0 R 51 0 obj >> /K 0 364 0 obj 292 0 obj /S /P /CS0 [/ICCBased 451 0 R] /Pg 27 0 R /Type /Page null null 290 0 R null null null 291 0 R null null null /S /P and business with customers. /Type /Page internship report customer relationship management if interested to the applicant is true sense is. /TT2 455 0 R /ExtGState << endobj /ExtGState << Data were collected from the customers of three public banks from a sample of 150 respondents, where 10 respondents were from each of 5 randomly selected branches of each bank. 9 0 obj << endobj /K 1 /Parent 11 0 R >> 2 0 obj >> /P 654 0 R /S /LBody /Type /Page /Producer (Adobe PDF Library 9.0) << /StructParents 33 /CS0 [/ICCBased 451 0 R] /S /H2 269 0 obj endobj 416 0 obj /S /P /Rotate 0 endobj /TT1 476 0 R 143 0 obj But /A 442 0 R /P 17 0 R >> /TT3 475 0 R << /Group 478 0 R /P 571 0 R Sarker, Rashedul >> endobj /StructParents 12 /S /LBody 410 0 obj endobj /S /Underline >> /StructParents 29 << /P 17 0 R /XObject << << /RoleMap 19 0 R supporting the enormous amounts of information. /Pg 52 0 R /Pg 27 0 R 4 0 obj /XObject << /S /Underline /P 95 0 R /S /LBody << /Pg 60 0 R /S /P /Pg 27 0 R Academia.edu uses cookies to personalize content, tailor ads and improve the user experience. Referral sales invariably are low cost high margin sales. endobj >> 214 0 obj /Font << /P 85 0 R /Im0 480 0 R Understanding the specific need of customers is found to be the most influential factor affecting customers " overall loyalty toward public banks. endobj /ColorSpace << /A 674 0 R endobj /Pg 55 0 R SYSTEM DEVELOPMENT PROJECT << /P 16 0 R /Parent 9 0 R /TT2 475 0 R /K 574 0 R /Pg 23 0 R 289 0 obj /Pg 27 0 R endobj /Pg 57 0 R /Contents 486 0 R >> /S /P /S /TR /K 366 0 R 273 0 obj 90 0 obj /S /P warehouses and data mining products. /K 19 /Pg 27 0 R /K 10 Real Customer Relationship Management as its thought of >> /P 85 0 R /K [439 0 R 551 0 R 7] /S /H3 >> << 37 [221 0 R 422 0 R] /Parent 12 0 R /ExtGState << /K 22 advocate. << endobj /XObject << /StructParents 16 Today, CRM is still utilized most frequently by companies that 1 of 29 INTERNSHIP REPORT NATASHA NAZIRA Jan. 21, 2017 44 likes 375,425 views Download Now Download to read offline Natasha Nazira Follow Advertisement Advertisement Recommended Safia haque 68 slides MMU INTERNSHIP REPORT JAAYNE JEEVITA A / P RONALD ALFRED 51 slides Internship Report zahurul88 9.5k views 68 slides Internship Report zahurul88 endobj /CropBox [0.0 0.0 595.32 841.92] /Pg 22 0 R /P 85 0 R between customer and marketers to serve end user needs. /P 17 0 R null null null 296 0 R null 297 0 R null null 298 0 R null /P 16 0 R << Thanks! /P 696 0 R /Title (U\(Source: http://en.wikipedia.org/wiki/Trello\)) The CRM program can be integrated into other cross-functional 5 [84 0 R null null 238 0 R null null null 239 0 R null null /TT1 489 0 R endobj /A 687 0 R endobj /K 1 /ColorSpace << /K 2 /CS1 [/ICCBased 450 0 R] /Font << 115 0 obj >> >> /XObject << 189 0 obj /K 7 /Rotate 0 /MediaBox [0.0 0.0 595.32 841.92] /Resources << 257 0 obj 7 [null 101 0 R 87 0 R 357 0 R 100 0 R 358 0 R] endobj << 272 0 obj endobj << /Contents [446 0 R 447 0 R 448 0 R] endobj endobj /GS0 452 0 R /Pg 22 0 R >> >> /S /TR /Pg 27 0 R /Kids [49 0 R 50 0 R 51 0 R 52 0 R 53 0 R] 158 0 R] 50 0 obj << /CropBox [0.0 0.0 595.32 841.92] /P 556 0 R /MediaBox [0.0 0.0 595.32 841.92] /Pg 40 0 R >> >> /S /P >> << /P 17 0 R >> /TT0 474 0 R /Pg 33 0 R /Pg 63 0 R 294 0 obj null null null 256 0 R null 257 0 R null null 258 0 R null /Pg 60 0 R /Pg 36 0 R /K 23 85 0 obj endobj >> /K 1 My internship was held at Portonics Limited, House- 01, Road-23/A, Gulshan-1, Dhaka-1215. /P 602 0 R /P 16 0 R /Pg 27 0 R /P 598 0 R endobj >> /XObject << << >> Grading customers from very satisfied to very disappointed should >> Customer Retention : customer returns and buys . /K 319 /Pg 31 0 R /Contents 534 0 R The Internet provided >> endobj /Pg 27 0 R >> 212 0 obj CUSTOMER RELATIONSHIP MANAGEMENT Academia.edu no longer supports Internet Explorer. /P 17 0 R /K 4 >> /K 19 /P 599 0 R Product Configuration /XObject << /A 711 0 R /S /TR /K [0 422 0 R] /Pg 40 0 R /P 589 0 R /CropBox [0.0 0.0 595.32 841.92] The study concluded that CRM is playing a major role in increasing the market share . /P 17 0 R /Rotate 0 299 0 obj << /Rotate 0 /S /P /CS0 [/ICCBased 451 0 R] 236 0 obj In organization part, I tried to focus the different kinds of service of Mutual Trust Bank Ltd. And I tried to relate their services with the theories. null null 211 0 R 212 0 R null null 416 0 R null null 214 0 R E-CRM. /Pg 30 0 R Nederlnsk - Frysk (Visser W.), Handboek Caribisch Staatsrecht (Arie Bernardus Rijn), The Importance of Being Earnest (Oscar Wilde), Mechanics of Materials (Russell C. Hibbeler; S. C. Fan), Big Data, Data Mining, and Machine Learning (Jared Dean), Applied Statistics and Probability for Engineers (Douglas C. Montgomery; George C. Runger), Auditing and Assurance Services: an Applied Approach (Iris Stuart), Junqueira's Basic Histology (Anthony L. Mescher), English (Robert Rueda; Tina Saldivar; Lynne Shapiro; Shane Templeton; Houghton Mifflin Company Staff), Managerial Accounting (Ray Garrison; Eric Noreen; Peter C. Brewer), Marketing-Management: Mrkte, Marktinformationen und Marktbearbeit (Matthias Sander), Principles of Marketing (Philip Kotler; Gary Armstrong; Valerie Trifts; Peggy H. Cunningham), 251593149 Internship Report on Social Islami Bank Limited 1 docx, Recruitment & selection process of Dhaka Bank, Performance Analysis of Bata Shoe Company Ltd, 445577058-Human-Resource-Management-Policy-of-Al-Arafah-Islami-Bank-doc, Recruitment & selection process of Exim Bank, Jomo Kenyatta University of Agriculture and Technology, Kwame Nkrumah University of Science and Technology, L.N.Gumilyov Eurasian National University, Introduction to Computer Science (cse 211), Scheme of Study BS (4-years.)