If possible, keep your reply related to the career path for which you are interviewing. Any experience welcomed Job Description. proactive, respect win-win, great operations, growth, giving. Finally, reassure the interviewer you have the right skills. ", "My first reaction is to access the situation. We value diversity in all forms and know the strength it brings. My boss put me into a server role with very little training. Pay Range: $17.50 - $24.50 / Hour *. Do you pause to evaluate what happened, make adjustments, and try again? Averages based on self-reported salaries. 62 Panda Express Shift Lead jobs available on Indeed.com. ", "I appreciate that Panda Express encourages continued education and training. While performing duties, counter areas are often hot with steam from steam table and food vapors. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. A good leader takes the initiative, listens and communicates well with others. Example: I feel like I thrive in fast-paced environments. They must also be able to work independently and as part of a team. The estimated total pay for a Shift Leader at Panda Express is $31,797 per year. On a scale of 1-10, how skilled are you in communication? 1 Followup However, with alittle preparation, you can ace the Panda Express Job Interview. When answering this question, it's important that you share a past example of your leadership experiences. Your answer illustrates that you are a reliable employee that shows up and doesn't miss work. Don't forget to share the positive outcome. Panda Express Hourly (. Orlando, FL. I like to fully understand the software programs and platforms that I work with, to ensure efficiency and faster service for my tables. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. High performance teams are becoming increasingly important in the restaurant industry. It was intimidating, but I felt a rush at the same time. It can show teamwork, but it may not be the most honest thing to do. ", "I know every company's protocols are different but my first instinct would be to immediately contact HR to determine how to proceed.". Talk to the interviewer about a time when you have dealt with this type of situation. ", "Cleanliness is extremely important especially in this industry and in this time of Covid. ", "I have open availability but would prefer somewhat of a set schedule so I can work my schooling into a routine.". ", "I would describe my customer service skills as consistent, positive, and energetic. Only $35.99/year. It involves identifying areas that need improvement, setting goals, and implementing strategies to reach those goals. Talk to the interviewer about your education and training and discuss any areas where you would like to expand your knowledge. . Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. If you could choose the focus of your training, what would you pick? Consider talking about your approach to managing team performance and disciplining/terminating employees. On your website, you mention that you have a collaborative culture with a primary focus on 'service-with-a-smile.' ", "When it comes to training in the restaurant industry, I feel that I could use more training in the operation of the point of sale systems. If any of your outside activities are related to this position, definitely share the skills you have learned and the similarities. (10) I realize that there is normally a termination fee however, I was assured when the contract was signed that I would have no service problems in my area. Can you tell us about a time you went above and beyond for a customer? 44. Search Country manager jobs in Penally, Wales with company ratings & salaries. The purpose of this page is to help you prepare for your job interview. ", "I would say about a 9. You will gain hands on experience in cooking and preparing Panda favorites for our guests. "I do not believe in 'taking the fall' for people based on protecting them. sink 120 in 1 min "I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. State that you love the product and the service you get at Panda Express and, because of this, you would be happy to represent them. And lastly, do you have internal candidates who are also interviewing for this position? "My schedule is very open except for Monday evenings. Rest assured, I am reliable and will always come to work on time. 7 sewage isnt clogged or backed up They did not fit in, and perhaps their personality was a bit off-putting; however, nobody deserves treatment like that. I was able to take it on successfully by leaning on my team, reading a lot of company manuals, and asking many questions. 1 all food is cooked 165+ If you take the bus or ride a bike, that works too! They also offer sides, appetizers, desserts, and drinks. It sounds like this is a strong example that you can leverage better to illustrate your training expertise. Test. I do have classes on Monday and Tuesday evenings. All Rights Reserved, Panda Restaurant Group, Inc. is an Equal Employment Opportunity Employer. Created by. Should I end up on these social platforms, I will be sure to follow Panda Express. "I have handled very challenging customers in my previous roles and can remain professional through all situations. In my current position, I am always the first to notice anything out of place or in disorder. You will gain hands on experience in cooking and preparing Panda favorites for our guests. It's great to even be 10 minutes early rather than just showing up right on the dot. ", "Yes. All of these factors come together to determine the salary for a Shift Leader at Panda Express. I think that it is important to give back to your community, whenever possible. Job Details. Building a conversational environment for our team & listen. ", "I love to read in my free time and spend as much time as I can doing that. I was raised to trust my initial response so, I do just that! We offer our team members: Free meals while working at Panda. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Did training take place in person, virtually, or through both avenues? NEW! "I have taken Food Safety Level I, II and III. . when running shift, PIC is person in charge of delegating and running shift. 2036-West Division & State Hwy 15 PX, Saint Cloud, MINNESOTA, UNITED STATES, 2017 Panda Restaurant Group. Additionally, the company may offer bonuses or other incentives to employees based on performance. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. "Just last month I was asked to lead our day shift employees when my boss was away on sick leave. From there, they may be promoted to general manager, and then to district manager. The Language of Composition: Reading, Writing, Rhetoric 2nd Edition Lawrence Scanlon, Renee H. Shea, Robin Dissin Aufses. **Candidates must meet, and continue to meet if employed, eligibility requirements for each benefit to qualify. Panda Express Shift Lead Training. Great job! Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. JOB ID. | Privacy Policy, Restaurant Service and Kitchen Team (1092), Panda Restaurant Group, Inc. participates in E-Verify. Tell about the Action you took to overcome a challenge and complete the task. I do not have training in these areas; however, I am more than willing to take this training and become certified before my first shift. Estimated $24.8K - $31.4K a year. Employees at panda express can earn $30000 annually in the United States. State that you dont think money is a great motivator but that taking the time to praise your employees for good work goes a long way. I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels. The foodservice industry could not survive without maintaining the proper levels of cleanliness.". Whether through sharing good food with guests or providing opportunities for professional and personal growth with associates, all are embraced in a genuine family environment that is uniquely Panda. How would you describe your ideal candidate for this position? PIC of store is actual title Assistant/General Manager. Jayjay463 PLUS. I have taken some health and safety related courses and am confident that you will be more than satisfied with my standard when it comes to cleanliness. Posted: February 28, 2023. "I have researched Panda Express and read a lot about your company culture and customer service philosophy. . If you do have the experience: "I have been a part of individual terminations and group lay-offs throughout my career. 5. closed register drawer Test. (9) I am upset. marvelousbodine4097. This research is also helpful because many companies will post their new openings using their social media platforms. It started to rain and he was worried, as he did not have an umbrella. You can also demonstrate that you've done basic research into the company's values or mission by sharing 1-2 specific ways the company enables employees to reach their potential. This is a solid response. Average Panda Restaurant Group Shift Leader hourly pay in California is approximately $19.49, which is 39% above the national average. The estimated total pay for a Shift Leader at Panda Express is $31,666 per year. Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. If you have any restrictions on your schedule, it is best to bring this up with the interviewer right away. Whether I am training formally or not, I am always the go-to for shadowing and mentorship. Great! You have communicated that willing to be flexible but would like to work around your class schedule, which is a reasonable request. Module 1 Panda Express PIC Test. Using Interjections in Sentences. Workspace is restricted and employees are generally expected to remain standing for long periods of time. 6 sanitizer is available 200-300ppm Are Lomov and Natalia equally responsible for their arguments, or is one character more to blame? The Assistant General Manager is an entry-level management position responsible for day-to-day supervision of non-management associates, assigning specified work, focusing on store level operation performance, coaching and developing subordinate Shift Supervisors and other non-management associates and performing all other responsibilities as . Shift Leader. ", "When I was promoted to training coordinator with my current employer, I only had one week of training before I began the new position. Over the years, I've learned the most valuable characteristic is to see things from the customer's perspective and respond accordingly.". It doesn't have to be a formal role as a manager or supervisor. Ultimately, a top shift leader should be . "If I could further my education in any way I would choose to expand my knowledge in training a variety of Asian kitchen and cooking techniques. For example, I have a fear of public speaking and enrolled in a public speaking class to overcome my fear. Find additional company focused interview questions by practicing from one of our industry sets. (12) I need that cash! 3.no shared registers Therefore, any date prior to 2019 might not be accurate. You can also talk about how you communicated when issues arose in order to quickly solve problems and maintain team momentum. Shift Leader: As a Shift Lead for our team, you will have the opportunity to embrace a . Do you practice active listening and clear communication to understand and meet customer needs? For instance: You want to avoid declaring your desire to be a dolphin trainer when you're applying for a regional sales manager role. Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda's mission alive in our restaurants by supporting management in creating food with passion, service with heart and ambiance with pride. Good Standing: With alignment from a Panda OPS leader, employees must meet expectations and there must be a individual . Rest assured, I would be proud to uphold the cleanliness standards at Panda Express. 3. integrity ", Setbacks happen to everyone. In total, I took 12 vacation days out of my 15 allotted days. Thank you so much for your interest in joining our In Person Open House Interview Day. To help you prepare for a Panda Express job interview, here are 31 interview questions and answer examples. A valid drivers license and reliable transportation are also required. A great example of my honesty would be the written reference that I have from my most recent employer. The interviewer would like to know that you have an interest in keeping up their high standards of cleanliness. Growing your career as a Full Time Shift Leader is an incredible opportunity to develop excellent skills. ", "If you do not have the experience: "I have not been in a position to perform terminations or hold corrective discipline meetings; however, I would be willing to perform these types of tasks with a small amount of training and research. Panda Express restaurants were traditionally located in shopping mall food courts . Delegating to subordinates also helps alleviate stress to a degree.". Honestly, it wasn't anyone's fault, and I understand that sometimes the blame needs to land somewhere when corporate is looking for answers. You can strengthen your response by providing a specific example of how you've handled stress well in the past, or telling about a time when increased pressure actually helped you work more productively. ", "I consider myself honest, trustworthy, and responsible. 3/6/2022. Be recognized as a world leader in people & development to be loved by our guests. It is the largest Asian restaurant chain in the United States, with over 2,000 locations. Full-Time. In your answer, explain that you enjoy working in a fast-paced environment because it challenges you to work efficiently. Panda Restaurant Group, Inc is an Equal Opportunity Employer. Match. I would be thrilled to build a lucrative career with Panda Express. What about this position is the most important? Be true! Consider taking it a step further to talk about the value you see in using social media to connect with customers, communicate about promotional items, etc. What would you do if a team member was not performing well? As a previous manager, I understand the value of employee honesty. 54. It's also important for you to share about a time when your ability to follow directions and listen to leaders helped your team achieve success. When can the manager rely on you to be there? Perhaps you go with a gut feeling. Supervise other associates to ensure the store is running smoothly and effectively . This is a great answer as no company wants to spend many hours training their employees. Test. job listings and job resources. (13) Please notify me of your plan. I also completed all deposits on time each night, which helped me develop my math skills even more.. ", "I held the position of Training Coordinator for 2 years at our center. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Panda Express Colorado Springs, CO. 11/10/2022. Continuous improvement is an important trend for Panda Express Shift Leaders to understand. Shift Leader - 687. The king ordered the *peons* to What was the significance of the *Mendez* v. *Westminster* court decision? They say that you have a great focus on family, embracing diversity, and helping people to see their potential. Medium: 3 sides 3 entrees, serves 18-22 Casual dining has a higher turnover rate than many industries, and it's often to no fault of the company. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Deliver exceptional dining experience by building an organization where people are inspired to better their own lives. Module 1 Panda Express. I was in charge of training new employees, running a register, serving food, and counting all the money at the end of the night. This sounds like an example you can expand on. ", "I generally take a total of three weeks a year. I appreciate your diplomatic response. Local/municipal requirements, such as Food Handler certification, acquired at applicants own expense. standingeagle1. Closing Date March 9, 2023 At 500 Pm. Think about the choices you made in each situation and how the situation affected your decision to lead or follow. 92 terms. Job Details. ", "State and federal laws require companies to produce schedules for employees in advance. Scheduling is an important skill for a shift leader because it ensures that the restaurant is operating at its full potential. I like that I can sense your enthusiasm in your answer! I have the ability to communicate when the situation demands but I may not be as concise as I'd like to be on occasion.". You can make it even stronger by sharing the skills or characteristics you used to excel as a training coordinator such as adaptability or an ability to learn quickly. Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Pandas mission alive in our restaurants by supporting management in creating food with passion, service with heart and ambiance with pride. While performing duties, counter areas are often hot with steam from steam table and food vapors. I am a quick learner. Learn how this feature works. Finally, talk about the outcome you achieved. "When my manager went on unexpected medical leave for three months last year I was asked to step into her position in the interim. Working in a fast-paced environment can be challenging, but it also provides opportunities to learn and grow. Dont wear too much jewelry and if you have long hair wear it back. I love that your signature dish, the orange chicken, was created in the 1980's and remains your most popular dish. Both have great qualities. With Panda Express's reputation for the development and advancement of employees, I see no limit to where I could go within the company.". When factoring in bonuses and additional compensation, a . Study sets, textbooks, questions. They are responsible for managing the daily operations of the restaurant, including overseeing staff, ensuring customer satisfaction, and maintaining a clean and safe work environment. 8. funds properly stored In safe, 4 Temperature The interviewer would like to know if you have taken any food specific training or certifications? 6.cctv working- check daily Flashcards. 40. In the case of overtime, they did not abide by the regulations, and I had to speak up for my team. How would you define excellent customer service? This question can help interviewers understand your experience with the equipment used in a kitchen. Which part of the position has the steepest learning curve? Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. "I would like to see my experience in leadership grow over the next few years. izzy_garza. Our date tracking prior to 2019 was not accurately kept. This question is tricky because taking the fall for a situation, to protect a co-worker, can show teamwork, but it isn't always the most honest option. The typical Panda Express Shift Leader salary is US$19 per hour. Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda's mission alive in our restaurants by supporting management in creating food with passion, service with heart and ambiance with pride. Dates shown above are approximate. How would you measure my success and what could I do to meet your expectations? For example, when I was a server at a restaurant we did not have a particular dessert in the restaurant. Panda Express Hourly. Are there any courses I could take to better prepare, while you make your hiring decision? What is top of mind when it comes to filling this role? To be successful as a shift leader, you should be able to manage a team of people and ensure that all duties are performed accurately. When it comes to complex problem solving, decisions are not always readily reached. Demonstrate that you are confident and able to react swiftly when the need arises. Training: As a shift leader, youre responsible for training new employees and ensuring that all employees are following the companys standards. Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. In my previous position, I was responsible for counting out change at the register and balancing our daily sales. Give examples of times when you went over and above to meet cleanliness standards in your previous role(s). Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda's mission alive in our restaurants by supporting management in creating food with passion, service with heart and ambiance with pride. ", "Yes, I have a food handlers card several times over the years. jlee0620. This is also best answered by sharing an example of a time when you assessed a problem, worked to resolve it, achieved a positive outcome, and then addressed the root cause to prevent the issue from recurring. It takes practice, experience, and confidence to learn what sorts of decisions yield the best results. Interviewers will expect you to have done research on the company and familiarized yourself with the basics of what they offer. They will want to hire someone who is interested in their product so you can also prove you like Panda Express by liking them on Facebook and, if possible, stating a product or a special they had on their Facebook page. Maybe you have read case studies that you lean on in these instances. What I love about the Panda Express Instagram account is that you have the Panda Express Trailblazers - quick videos that interview people who have seen success and beaten the odds. Luckily, I had an umbrella, so I walked him to his car, sheltering him from the rain. ", "Over the years I've had to manage difficult customers who were difficult for different reasons. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Buena Park, California, United States. "In my last position, I trained new hires on how to use our applicant tracking system. Medical and Dental Insurance (16) Katrina Vasquez. Try to solve the problem or find someone who can. Local/municipal requirements, such as Food Handler certification, acquired at applicants own expense. Not only that, but the menu prices are very competitive.". The more flexible you are with your hours, the better your chance of getting hired, so be flexible! Share one or two examples of how youve excelled in similar environments in the past. happyme3453. Shift Leaders typically work 40 hours per week, with shifts ranging from early morning to late evening. Shift Leader: As a Shift Lead for our team, you will have the opportunity to embrace a . Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda's mission alive in our restaurants by supporting management in creating food with passion, service with heart and ambiance with pride. Panda Express Hiring Process does a background check on potential employees. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodations. As a Shift Lead, you gain a diverse range of skills to develop yourself and others. Consider demonstrating your knowledge of the industry and the company's offerings by naming 1-2 of the company's primary competitors and sharing more specifically what makes Panda Express a standout dining choice. Here you will read about how to successfully answer Panada Express Interview Questions and Panda Express Interview Tips. As a Shift Lead for our team, you will have the opportunity to embrace a central role in a fast-paced and growth-oriented environment. ", "I was always raised to be honest so yes - I do believe that honesty is the best policy. Our restaurants are the heart and soul of our company, and we believe our people are the recipe for success. Deliver exceptional Asian dining experiences by building an organization where people are inspired to better their lives. I am comfortable with these types of tasks. It's been over 6 years since I've been in the industry.". ", "Yes. If I could further my education in any way, I would choose to take courses in leadership and management. ", "Absolutely. As a shift leader, you may be responsible for managing the restaurants inventory. It's often difficult for a negative person to continue being negative when they have nothing feeding the fire in the first place. Having a question or two ready to ask shows the interviewer that you're engaged with the conversation, and eager to learn more. There was a senior citizen at the restaurant and he had finished his meal. If I face a setback in the workplace, I will often ask for help to recover the time, if a deadline is in front of me. This approach focuses on making small, incremental changes over time in order to improve the overall efficiency and effectiveness of operations. Is the service always consistently good? ", "When I was a hostess in my last position, one of our servers called in sick at the last minute on a busy Saturday night. 1092-COVELL & HWY 113 PX, Davis, CALIFORNIA, UNITED STATES, 2017 Panda Restaurant Group. Here is a copy for you. The company was not happy about it because it cost them a lot of money but, in the end, they realized that they were in error. Will it help you hone specific skills or provide expertise in new areas? "I had zero unexcused absences last year. Recommended textbook solutions. Talk to the interviewer about your thoughts on honesty in the workplace. Talk to the interviewer about the steps you would take if you caught a co-worker stealing at Panda Express. "I spend a lot of my free time volunteering at the local animal shelter. Do you rely on past experiences? Dallas, TX 75261. It required a lot of patience, but it helped me to recognize my leadership potential. By leveraging data insights, shift leaders can make better decisions that will improve efficiency and profitability. Great! You can also help them set goals by providing them with feedback on their performance and by helping them identify areas for improvement. Panda Express. Hires 18+ Job Description. We like the sound of that. I knew the basics but was certainly not trained on the specifics of the role. Continuous improvement can help Panda Express Shift Leaders identify opportunities to reduce waste, increase customer satisfaction, and streamline processes. This was my first time leading a team, but I found it quite easy because of my previous teamwork experiences. Free meals while working at Panda The interviewer would like to know that you can professionally and tactfully handle demanding customers and challenging situations. "I handle stress very well, and when you call my references, they will attest to this fact. With that said, I am very confident in my ability to quickly succeed. Finally, it is important not to take it personally. We do not have advertisements on our pages but we do try to make money through paid-memberships. What do you enjoy about the culture, and how does it align with what you are seeking? (8) I am angry. "I believe that Panda Express stands out above its competitors because it has an incredible reputation for quality food and a family atmosphere. You can improve your response by talking about how you see yourself growing into the role you're applying to or how this position would help sharpen skills or provide experience important to help you prepare for a more advanced role with the company. . Do they offer innovative menu items or engaging product promotions that keep customers coming back? 1. bank desposit daily In my last position, I was responsible for operating the cash register, which is similar to the POS system used at Panda Express. You can also share how training helps others succeed by sharpening existing skills, providing new skills, or enabling them to utilize new tools or strategies. Would you confront the employee to clarify the situation and confirm if he or she was actually stealing? "When I worked at Company ABC, I was responsible for balancing approximately 10K in cash every day. ", "I can be a follower when necessary; however, I am naturally a leader at heart.
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