ticketek marketplace refund

Its a disgrace. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. The office was just as bad as the ticket fees would have you believe. Ticketek is selling for the following venues only. Don't EVER buy for a friend, NIGHTMARE. I tried calling, emailing before the show, had I had a response we would have made the show. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. Any reason for refund must not be foreseeable at the time. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. How totally useless. Adverse weather with no Government Agency warnings not to travel. You'd think that but I had the same shitty experience with them on this front. are the business owner or registered Director, or a member of. Why does Ticketek Marketplace charge fees? Suncorp Stadium Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Emergency Services Police, Fire and Rescue Service or other Emergency Services. I have been linked to your site from Ticketek.co.nz. Was given tickets for Ed Sheeran concert as a gift. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. I couldn't return to where I was, no progress, the booking system repeated itself, etc. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. If there is a financial failure of any Transport provider. Can never get a refund on tickets and/or speak to someone within Ticketek. A police report confirming details of the theft. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. I haven't received my order confirmation email. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. A copy of the letter requiring Jury Service. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. Ticketek wastes YOUR TIME like it doesn't matter. Please also read the General Conditions of Refund. Scalping 18. What will a Marketplace ticket look like? Where You have not been physically examined by aDoctor prior to the date of the Booking. They are the shittest service in Australia. I've purchased a ticket and my event is tonight! if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Stick to Ticketmaster. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. A copy of the letter requiring Jury Service. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. Travel insurance and COVID-19: what you need to know. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. If could give a minus 10 score I would. Appalling service. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Confirmation that the document cannot be replaced in time for the Booking. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . A copy of the travel warning from the Government Agency. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. Our integration means you can list tickets for resale directly from your Ticketek account. Why is this company even allowed to operate?????? Breakdown A copy of the call out note froma nationalbreakdown recovery service. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. Youmade an unsuccessful request for annual leave for the date of theBooking. What a disgrace!! Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Further details in the disclaimer. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Almost 90 days and still waiting for my refund back. There is no phone number, only an email which does not get answered. Presented by: Hopeless website. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. Fire A report from the fire service and/or police. Press J to jump to the feed. Doors Open: 5:00pm I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Send them an inquiry many times and they are not answering! No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions I got tickets to a concert from ticketek that got cancelled of covid. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). The call centre shut the phone to the customer's face.. The customer service was super helpful and I got the ticket value back and it sold super quickly. is cancelled or postponed by the provider. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. If you've forgotten your account details, never fear we also . Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. New comments cannot be posted and votes cannot be cast. Where a Ticket is offered for sale, sold or Proof that the passport has been reported to and cancelled by your Government Agency. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. They gave me specific number to call to move tickets. Where You are the business owner or registered Director, or a member of Your family is. Therefore, it's impossible to speak to an actual person. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. Are Refundable tickets offered on Gift Voucher sales? Adverse weather with no Government Agency warnings not to travel. Where You are the business owner or registered Director, or a member of Your family is. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. Released a technology that is fully flawed just like the rest of the governing bodies around the world. This is not an insurance policy. Never ever again. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. It goes against our guidelines to offer incentives for reviews. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! Make a report to ACCC. Frontier Touring, Special Guests: Maisie Peters and Budjerah. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Why should I buy from Ticketek Marketplace? A copy of a notice from the examination body, school, college, or university confirming the change of date. It's criminal and needs serious investigation. The phone message also contradicts itself. I replied and asked for a direct line or email address to speak to management/no reply since. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. Where You have not been physically examined by a Doctor prior to the date of the Booking. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. Any vehicle You plan to use during the Booking. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. If enough people do it they'll be investigated. No reply emails or any form of communication. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. NEVER NEVER again. They do but its retarded. What is the Ticketek Marketplace Terms and Conditions for? No contact, no reply, nothing.You have stolen money from thousands of people who need it. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. The best person in the world. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. Sell tickets directly from your Ticketek Account. A doctor cannot be You or a member of Your family. Just fake a doctors note, cant imagine they review them too carefully. means cancellation or significant delay of flight(s) which. Might be worth looking into? To apply for a Refund simply click on the link in your booking confirmation email, or click here. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. On-top of that you cant call anyone to purchase ticketsTerrible. Refunds & Exchanges Follow New articles New articles and comments. We may consider other Emergency Circumstances at our discretion. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Where the examination is being provided by a commercial business (not by an educational board). Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Download the Ticketek App & add your ticket to your wallet now. For many, international travel is back on the cards. In event of a Refund Application the English language version shall be the basis of settlement. Times are approx. But the thing is, they didn't. Share. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. Are Refundable tickets available through Ticketek Marketplace? Just upload its fucking DEATH CERTIFICATE. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. Abhorrently bad process for handling refunds and rescheduling due to illness. Safe, Fast and Verified Fuck that, what a joke of an optional extra. means an unforeseen circumstance completely outside. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. Ticketek routinely mismanages ticket processing which should be simple. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. Voluntary relocation or where you are changing employer for a new role. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Lost a baby recently? Once got a response to an email because I didnt purchase the ticket wont gi. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. Finally got an answer from them when I contacted fair trading to help. What gives? Safe, Fast and Verified Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. to then often have to go to their desk at the venue to follow up the issues. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Verification can help ensure real people write reviews about real companies. Sell tickets directly from your Ticketek Account. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. Poor service really. Immediate household persons living together at the same permanent address. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Any vehicleYouplan to use during theBooking. Pleased to meet you, won't you guess my name? Attendance at business meetings and business travel. She made time to help & sort out the transfer of tickets to this area. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. I am trying to buy tickets but it says unable to lock the ticket. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . I recognise the terms of service were available, but nobody reads those. They need a better system and more staff it seems. The following words or phrases have the meaning shown below wherever they appear in bold in this document. They haven't responded to my emails! Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. Worst website and app I have ever used!!! A copy of the travel warning from the Government Agency. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. Safe, Fast and Verified Then I looked on Trustpilot at their reviews and really started to worry! An incident number or report from the Police or relevant traffic authority. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Privacy (data erasure request) chevron_left, Availability & type of seating will vary & is set by the venue. Anyone has experience getting refunds from them or have advice on what I should do here? We also ensure all reviews are published without moderation. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. Companies can ask for reviews via automatic invitations. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. Attend participate in, take part in, use, or be present at. This is such scummy conduct. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. I was certainly given the runaround by others who I had dealt with. Immediate household persons living together at the same permanent address. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Easy as. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. There is no customer service centre you can call, just an automated voice call telling you to email. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. Conditions that are unpredictable and the event is more than two months in the future. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. I got tickets to a concert from ticketek that got cancelled of covid. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . What the hell is that? General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. (Receipt required for Doctors note refund up to 50 or equivalent). )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. failed the examination previously and had to re-sit. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Wife tested positive on 13th. I've bumped the ticket by responding as recently as January 2023. 2023 Trustpilot, Inc. All rights reserved. Can I purchase multiple orders in one transaction? How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo means an unforeseen circumstance completely outside. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I To apply for a Refund simply click on the link in your booking confirmation email, or click here. Attend participate in, take part in, use, or be present at. Youmade an unsuccessful request for annual leave for the date of theBooking. They rapidly charged my credit card, then didn't provide the tickets. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount Basically, because they're the only game in town, and they can do whatever they fucking like. Find out how we combat fake reviews. To read more about Covid-19 please visit our dedicated page here. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. I received an error message after purchasing tickets. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. Are Refundable tickets offered on Gift Voucher sales? This meant that I had to sit & concert was standing room only. Ive forgotten my password/My password has expired. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. Buy guaranteed tickets for sold out events at a fair price. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Inspite of giving all the details, continuous email stating - send it in new format or send more information. Press question mark to learn the rest of the keyboard shortcuts. Voluntary relocation or where you are changing employer for a new role. Absolutely appealing customer service!!!!! If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. Instead I was sent the PDF email after the show. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App All Theatres and productions and sporting events should seek alternative partners. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! Why is the price displayed on my ticket different to what I paid? The only reason people buy tickets from Ticketek is they have no other choice. I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. I'd be interested whether this is something the ACCC would be interested in. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. Cannot add tickets to wallet. Here are 8 tips for writing great reviews. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. Doctor A qualified medical practitioner registered and licensed with a recognised professional body.