The "Ready" light: This LED shows that you're connected to the Virgin Media network and should be . From here, youll need to navigate to advanced settings, then click wireless and finally WPS. This flashes during set up, and then stays green for 2 minutes when you're done. The quickest way to find out is to visit the Virgin Media website and input your postcode into their service checker. Most Virgin Media users will be familiar with the four lights on the front of their Hub 3.0 router. Screen Resolution Guide 720p vs 1080p vs 1440p vs 4K vs 8K, A Guide To The Different Types of Monitor Ports, Protect Your Home Network With Web Content Filtering, Add a RADIUS Server to Your SMBs Network, Convert Wireless Routers into Access Points, Double Trouble: How to Deal with Double NAT on Your Network. Your email address will not be published. This light flashes green when the Hub's downloading a software update. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. This flashes during set up, and then stays green for 2 minutes when you're done. Next, you will need to put your Super Hub 3 into Modem Mode. This demonstrates that the router is working effectively. The troubleshooter keeps bringing me back to wait for a technician. Ive only had Virgin media since mid-October so the hub is brand new. The main difference between Virgin Media and BT is that Virgin Media offers cable broadband while BT offers fibre optic broadband. To find out more about the Community check out our Getting Started guide, on When you first set up your router the WiFi LED will flash white, then turn green and finally turn off. The consent submitted will only be used for data processing originating from this website. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. This means that the Hub is probably switched off, or the wall plug is, or both. Hey, I'm Jon. This is a difficult question to answer, as it depends on your individual needs. The Hub appears to be working and online, which means that its probably your phone, laptop, or another device that is having trouble connecting to your WiFi network. The first troubleshooting step for any electronic device is to turn it off and on again. If you are not using a Virgin Media hub for your WiFi then this is normal. What about if the base led is flashing green? The answer to this question is that it depends on your individual needs. Computer Turns On But Monitor Says No Signal (How To Fix No signal to monitor), How to Change WiFi Password on Virgin Media Router, BT Hub Flashing Orange Light? Does anybody know what causes this? is a green light. If your Wifi Light is flashing red, then youre going to need to factory reset your router. Alternatively, you may be able to find the solution to your query on the Virgin Media help pages. HELP! Two LEDs on each RJ45 LAN socket (left = amber . Check to make sure that the power cord is firmly plugged into both the wall outlet and the back of the hub. It's white when everything is working as it should. Hello, got a Hub 3 today in the post. Once you know what these colours mean, youll easily be able to work out what your issue is. 1. 8 replies 101.8K views The engineer said hed dealt with a lot of these issues in the past couple of weeks and that the police were still looking for the perpetrator. You might see a red light if youre having problems with your broadband or if theres an issue with your Virgin Media account. I have switched it off and on and reset it a few times. You should also check for any loose connections between the Virgin Media Hub and your computer or other devices. Wait. So, lets look at the Virgin Media router light colours and see what they mean. We've all been there: there's a Virgin Media Flashing Green Light on your router, and you have no internet.It can be quite frustrating when your internet goe. 09-02-2022 on All there is, is a green flashing light?! If you need to cancel your Virgin Media account, the process is simple. @libby_sparks. And if you have the Hub 4, then a solid red light is an indicator that theres a general problem with the connectivity of your Hub. This light flashes green when the Hub's downloading a software update. Laggy web portal. It may also flash green when the WPS button is used. : r/VirginMedia. But in most cases, a green light will mean something else depending on which light is green. If youre using an Ethernet cable, unplug it from the Virgin Media Hub and plug it back in to make sure that its seated correctly. Have followed the instructions to the letter on set up and it is not working. Generally, the lights on your Virgin Media Hub will depend on the type of hub it is. You might have a separate WiFi router that handles all of the WiFi connections instead, which means that you are running in modem mode. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 10:57. Also, see our guide to router connection if your devices randomly disconnect for your wifi. Had the wifi for some time now! If the Base (Power) light is red, the hub may be overheating; if you notice the Power light flashing green, though, it might indicate a loose connection in the network. Try restarting the offending device and try again. It all comes down to personal preference, and which company you would rather deal with for your broadband needs. And the more speed your Hub gets, the more . I went into modem mode and then back out. Ah well, guess Ill have to look at the flashing light for a few more days! When were talking about white lights and Virgin routers, this generally refers to the power light, which is the main bar at the bottom of your router. The team will be more than happy to help you out and solve the problem for you. The Virgin Media Hub 3.0 features four lights on the front: WIFI, Internet, WPS button, and Base light. No, it won't make a difference to this particular issue, as it is related to the cable connection to the street cabinet. Its in modem mode. The blue light flashes constantly on my Virgin Media Super Hub whether anything is connected or not, is there a problem with it. If you dont have a separate WiFi router then you might have to perform a factory reset on your Virgin Media Super Hub 3. 10:46. If the Base (Power) light is red, the hub may be overheating; if you notice the . We and our partners use cookies to Store and/or access information on a device. My connection has died and restarting the hub to fix the issue seems to get it stuck, with the power light alternating between flashing green and solid green. What then!? Save my name, email, and website in this browser for the next time I comment. All rights reserved. So, what do the Virgin Media router lights mean? If your Virgin Media Hub is not receiving power, it will not work. This means that your Hub is too hot. Its important to note that if youre cancelling your Virgin Media subscription within the minimum term, you may be charged an early termination fee. Reload the page to resume, https://f1.media.brightcove.com/4/1496514740001/1496514740001_5566196853001_5566195399001.mp4?pubId=1496514740001&videoId=5220710900001. Hub 3 flashing green light on 09-02-2022 02:37. . Continue with Recommended Cookies. It isn't on during normal use, but turns red if there is a problem. Middle - Ready (green/blue). You should also make sure that nothing is blocking the ventilation holes on the sides and back of the hub. If youre getting a yellow light and your router isnt working, then it is likely theres a lot of congestion on the network in your area. Well, thats what well explain. Bottom - WLAN (green/blue). on 1. jumbledzebra 2 yr. ago. Check that the Virgin Hub 3's power supply is securely attached to the wall and the back of the Hub and that it is turned on. After it, click on the WPS. Wait at least a full minute for the router to reboot. If you have the most up to date Virgin router, such as the Hub 4 or the Hub 5, the only light that should be displayed during proper operating is a dim white light. This can be used in conjunction with WPS enabled wireless devices to connect to your home network. Seeing a flashing light on your Virgin Media router is bound to leave you concerned. Switching Bank Accounts Everything You Need To Know. Solid green wifi light and flashing green base light. Which lights should be on your Virgin router will depend on the type of router that you have. Home Home Internet Virgin Media Router Lights Full Hub Guide. Virgin Media - FLASHING GREEN READY LIGHT!!! You can do this by finding the reset button on the back of the router with a paperclip. The engineer was very helpful and friendly. Instead of trying to solve the problem by repeatedlyrebooting the box, or hurling it out of the window in frustration, read on to discover what the Virgin Media Hub lights actually mean. I've only had Virgin media since mid-October so the hub is brand new. All there is, is a green flashing light?! In this article, well explain how to disable WPS on your Virgin Media box, stopping that annoying green light from flashing at you. This router includes features such as parental controls and WiFi boosting. WhatsApp: 07305327112, Press J to jump to the feed. its just coming back to book an engineer. In this article, well explain what each light means and how you can troubleshoot any issues you might be having. From here, you'll need to navigate to 'advanced settings', then click 'wireless' and finally 'WPS'. This is ideal for households with multiple users who want to be able to do things like stream 4K video and play online games at the same time. Powered by GeneratePress. 13:38, Thanks for your reply. If you notice a red light on your Virgin Media router, this often means that there is a problem with the connections to the router. Rebooting the Hub may take anywhere from five to ten minutes so please be patient. Flashing green means you have lost contact with the VM CMTS. 09-02-2022 Love tried everything. It isn't on during normal use, but turns red if there is a problem. Also, it could be an issue with the white cable plugged into our router too. This can often resolve minor issues. Once you reach the WPS settings, you'll need to disable both WPS options and press save. ------------------------------------------------------------------------------------------------------------------------------, If the 0800 number reports nothing then. if it is a "wider" fault then not enough people have called in for them to establish the pattern - so you need to call it in and see what they say when they test your connection, Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. These work to boost your WiFi signal, giving you a better connection in every room of your home. To fix this issue, you should check the cables going into the Hub to ensure that they are pushed in fully. He is highly knowledgeable and has over 20 years of experience working in the industry and has written for places such as CBT Nuggets, InfoSec, and Engineering.com. But in most cases, a green light will mean something else depending on which light is green. The "Ready" light: This should be on 24/7. You can also try a different Ethernet cable to rule out any issues with the original one. But it doesn't seem to be working. And like each router, itll work a little different, with different light codes corresponding different messages. Super hub - Status lights and control buttons. 2020 Virgin Media. Check that the Virgin Hub 3s power supply is securely attached to the wall and the back of the Hub and that it is turned on. The Hubs power supply should be firmly attached to the wall and work. You could also have the Phone light flashing on certain models, which says an issue with your phone line but not your broadband connection. I have logged in to the routers settings and nothing looks untoward there. (Super Hub Light Guide for VirginMedia), How to make the perfect Ethernet Cable (11 Step Guide), Best Third Party Router for Virgin Media (Easy Guide), What Is WiFi for Facebook? Cookie Notice 09-02-2022 The lights on the front of your Virgin Media Hub tell you what's on and connected. When the Virgin Media Hub 3.0 downloads a new firmware automatically, this light will start blinking green. Here they are from top to bottom: Once youve identified the light that isnt doing what it should, try running through thesteps below: READ NEXT:How do I set up Wi-Fi Calling on an iPhone? Then, log into your hub settings using your login details. Ultimately, it comes down to personal preference as to which company you would rather go with, as well as the area in which you live. There are a few things you can try to fix this issue: First, check to see if there are any scheduled maintenance windows or outages in your area. To do this with your Virgin Media Hub, simply press the Power button on the back of the unit. checked all the connecting wires and been through all the troubleshooting steps provided and it is still flashing green. Reload the page to resume, https://f1.media.brightcove.com/4/1496514740001/1496514740001_5566196853001_5566195399001.mp4?pubId=1496514740001&videoId=5220710900001. The Internet LED will be off when your Hub is connected to the network and can access the internet. No internet. If the Internet Light is flashing red, then youre going to want to go ahead and restart the router. It may also flash green when the Hub is performing a software update. For more information, please see our He's the proud owner and author of makeawebsitehub.com a site that provides webmasters with valuable resources on how to build traffic and make money online from their blogs. 15-02-2022 An example of data being processed may be a unique identifier stored in a cookie. Hi, this video shows you the steps I took to fix my Virginmedia V6 box which had the flashing green and amber light, and it was stuck on the welcome screen. Power off. Done any gardening/decorating recently? If there are, you will just need to wait for the issue to be resolved. The WiFi LED will not show when your Hub is connected to the network and broadcasting a signal. If its red, this indicates that theres a problem with your WiFi connection. Virgin Media broadband uses a cable to connect to your house. I chose Virgin as the previous occupants had it and it worked in the flat. A flashing green light on a Virgin router indicates the device is downloading and installing a firmware update. Thank you for your positive feedback regarding the engineer who visited, we really appreciate that . If everything looks good on your account, the next step is to contact Virgin Media customer service. The contact number for Virgin Media customer services is 0345 454 1111. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 02:37. Virgin Media Broadband Review When you see the hub slowly . 13-02-2022 Wait for about 60 seconds, then press the Power button again to turn it back on. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Spacehop.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. That is concerning that someone has been cutting cables. However, if you just need a basic internet connection for things like browsing the web and checking email, then WiFi would be fine. Mine had been cut. and our Will it resolve on it's own? Could be an area outage that will resolve itself. Please check your cable connection to the Hub is tight and that no other cable connection in t. You will then be given a date for when your service will be disconnected. We cover this in full details in our article so be sure to read on. Ive done everything imaginable, unplugged everything etc, Thanks (waiting on calling up virgin as I dont have the log in details as I rent, so annoying), Scan this QR code to download the app now. Guess Ill have to wait a few days for the technician , on Finally, navigate to the . Thanks for your reply. It means the cable connection cant establish. Check it's plugged in. Privacy Policy. Copyright 2023 Consumer Advisory. The most common light youre going to see on your Virgin router (hopefully!) Cookie Notice This is usually a device fault like the above. The content on this domain may also contain links from other affiliate programs. Replying to . This can be with the wifi symbol, the power light or on the Hub 4, it actually means that your router is downloading a software update. If its red, then this is an indicator that the hub is actually overheated, and you might need to find a better position for it with a little more ventilation. There are three indicator lights on the side of the Super Hub, each indicating different functions: Top - WAN (green/blue). Would purchasing a separate routerand running the hub in modem mode fix this issue? on A good place to check if there is a widespread problem is to visitDowndetector, this is a popular website to check if websites, internet services providers, and apps are down. It isn't on during normal use, but turns red if there is a problem. Is your Virgin Media router quite literally on the blink? If it's blinking blue or green, all's well; if it's dark, you've got an issue. Why does the virgin media red symbol (like an eight on its side)keep coming on,on my virgin media broadband hub. As soon as you see the white power light solidly lit youre all set. This light flashes green if you press the WPS button. Red power light on the Virgin Media Hub 3. I have logged in to the routers settings and nothing looks untoward there. There are currently no plans for Virgin Media to close down. If its red, this indicates that theres a problem with your internet connection. Virgin media hub 3 green flashing light! The solution to this is to disable WPS, which should stop the green WiFi light from flashing. Your email address will not be published. Apparently no issues in the area. Here's a breakdown of what each one means: This should flash when the Hub powers-up, it then stays green for a couple minutes before turning off completely. I'm an engineer by trade, so it makes sense that I'm obsessed with anything technology related! Open your internet browser and navigate to 192.168.0.1. Pressing this button lets you use WiFi Protected Setup (WPS) to add a wireless device or computer to your network. 09-02-2022 Ive plugged and unplugged, checked all the connecting wires and been through all the troubleshooting steps provided and it is still flashing green. 13-02-2022 Spacehop 2023. I hope they find the perpetrator soon. Although there have been improved Virgin Media hubs released over the years, the majority of them feature the same colours which indicate the same thing. This means that Virgin Media will continue to provide broadband services to its customers. Worth checking that everything is screwed up finger tight and see if your neighbours are off. Rubbish. 2020 Virgin Media. If there are no scheduled outages you will need to check if your ISP is down. If your Virgin Media Hub isnt working, then you can use the light codes above to work out what the problem likely is. Most Virgin Media users end up doing this when the WiFi no longer works as it should. However, its lights are slightly more complicated than the Hub 3.0. Last Wednesday I had Virgin Media fitted and within 6 days I seem to have had the dreaded flashing green light on the modem which has meant I cannot get internet access. Its also a good idea to shop around, as companies will offer deals at different times of the year that you can take advantage of. This means that Virgin Media is able to provide faster speeds than BT. The content on this domain may also contain links from other affiliate programs. 09:31. Virgin Hub 3 Lights arent complicated. Press question mark to learn the rest of the keyboard shortcuts. Save my name, email, and website in this browser for the next time I comment. I did a factory reset as suggested but its gone straight back to flashing green light. How do I set up Wi-Fi Calling on an iPhone. But if its flashing green, then you likely have an issue with the power connecting to your router. Before you start, youll need to have your hub settings password. 11:43, Thanks for getting back to us, I'm glad to hear that the engineer has fixed the problem. Whats The Difference Between DVI-I and DVI-D? What do virgin hub 3 lights mean? Connect the Hub to your computer with an Ethernet cable before proceeding. Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Hello, got a Hub 3 today in the post. The internet is not working at all. Feel free to leave a comment if you want to get in touch. Required fields are marked *. 2023 IT Blog Pros participates in the Amazon Associates Program, an advertising program that provides sites with the opportunity to earn commissions simply by advertising and linking to products sold by Amazon and other select businesses. If you live in a flats or apartments, then your connection will come through the main building before going to your individual property. No internet. Try restarting the offending device and try again. If the power light is off, the router is receiving no power. Copyright 2022. Virgin Media is home to the UK's fastest widely available broadband. Alternatively, you can check the Virgin Media Twitter account to see if there is a problem and when they expect to have resolved it. All you need to do is call Virgin customer services on 0345 454 1111 and request to cancel your subscription.