0.5% or less transaction defect rate, with maximum of 3 unique buyers affected; 0.3% or less of cases closed by eBay without seller resolution; 3% or less late shipment rate (over last 12 months or 3 months for sellers with 400 transactions) 5% or less of transactions in which tracking was not uploaded on time or validated (over last 3 months) Transaction defect rate You have to wonder why eBay continues to come with seller ratings which are so full of holes. ran a report 5 stars all across, not even a 4 starin shipping. 12:26 PM, Thanks for the reply and advice, much apprecaited. However, since it means that you're not meeting one or more of our minimum standards for sellers on eBay, we'll review your overall account history and we may place limits or restrictions on your account. We want you to be a high performing seller so pleaseview your Seller Dashboard - opens in new window or tab for tips on how you can make sure you're providing the best service possible to your customers. When a dispute is opened a "snapshot in time" decision is made and there is no mechanism for any payment processor to repay themselves from a buyers credit card or bank account should the item turn up later. I had a buyer in WA (I'm in NSW) and the ETA was the same day of sale to 5 days after. The guy from ebay told me that he has all of his listed as economy shipping which is a 1-10 day I think. eBay released an update to all sellers regarding the eBay late delivery and seller protections during COVID-19. That is the wrong problem though, The problem here is 100% with the shipping companies. I'm on the line with CS nowactually I'm on holdbut trying. my understanding the % is calculated based on; the more you sell, the more penalties you are allowed to have. I'm willing to bet that this is because you believe the 1 day business handling on Saturday and Sunday extends the ship time to Tuesday. To provide your buyers with great service, it's important to make sure you send your items on time. I take you through the process step by step and show you my personal results.https://www.ebay.com/sellerhelp/defectVISIT OUR EBAY STORE: https://www.ebay.com/str/boombigztreasurechestE-mail us:
[email protected] us on Facebook: https://www.facebook.com/BOOMBIGZ/Follow us on Twitter: https://twitter.com/BoomAndBigzTVFollow Boom on Instagram: https://www.instagram.com/plantsandpaVisit our Poshmark Closet: https://poshmark.com/closet/o0melinda0oNew To Poshmark? The dot-com bubble (or dot-com boom) was a stock market bubble in the late 1990s. I was under the impression Merchants who not only know where to find their account data, but also know which metric levels to aim for can stay on track in growing their business. I use Canada Post with mostly O/S lettermail plus some light packet, small packet and expedited parcel. I changed the postcode under the postage tab to the buyers postcode and it was something like 19 days, instead of the same or next day afer payment. by December 3 of them will fall off. They're not scrolling.". . That way is something happens there is a 10 day buffer to keep it in the parameters of the "estimated/scheduled delivery time. Be helpful, friendly, and professional throughout a transaction. Transaction defect rates and cases closed without seller resolution. apply to Parcel Select Ground as well? There should be no defect at all unless the item doesn't arrive AND seller doesn't rectify. I received notification that it had been delivered at noon on December 5 Any others? buildings with mailrooms, etc USPS will deliver to the building's mail If a defect on your account is eligible to be removed, well automatically remove it within 72 hours. If you change your postcode in the postage tab of your listing, you'll see a more reasonable ETA. He gave me great feedback, shipping was fast all the way to Kazakhstan. If you're a high volume seller the post office may not be doing an acceptance scan right away which will ding your late shipment rate and tracking uploaded on time and validated stats. 16-05-2018 Between 1995 and its peak in March 2000, the Nasdaq Composite stock market index rose 400%, only to fall 78% from its peak by October 2002 . i always ship on time and within my 1 day handling policy. You may have noticed other sellers using a similar name offering similar products. 100% Tracking uploaded and validated on time. Check the acceptance scan. This record is measured and assessed by merchants seller performance metrics: These four metrics provide a picture of a sellers record by measuring the quality of the merchants order handling, shipping, and overall customer service. 276. eBay is extending seller protection for late deliveries caused by shipping-carrier delays through the end of September. i also have always uploaded tracking and shipped on time (that is all i can do). The defect rate won't affect your seller performance status until you have transactions with defects with at least 5 different buyers, or at least 4 different buyers to impact Top Rated status, within your evaluation period. In this update, they mention that late shipment rates are showing a significant decrease. Maximum percentage of transactions where tracking wasn't uploaded on time and/or validated. https://community.ebay.ca/t5/Seller-Central/Canada-Post-Mail-Delays/m-p/321316#M52997. The eBay Seller Hub is a central spot for merchants to track their essential account metrics, such as their number of sales and traffic. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. Merchants who continuously monitor their data and iterate on their engagement and acquisition efforts will be prepared for any changes in buyer behavior and will stay successful in the marketplace over time. Appeal a defect. Was it traveling through Ontario mid-December? Do I have proof, NO. However, we may take action at any time if we have urgent concerns about your account; for example, if we've detected fraud or if your selling practices pose a threat to the buyer experience. One is the faulty measurement. That's why we always show an expected delivery date on eBay listings. Knowing which metrics impact product visibility and seller reputation on eBay empowers merchants. It is probably the same.I am from the prairies too. When customers visit eBays site, the likelihood of them buying your product depends on your: Both factors are heavily shaped by seller account metrics. Should I Add a Sig. Starting March 1, 2022, we will increase additional final value fees from 5% to 6% for Below Standard sellers. From the Seller Dashboard, merchants can view their key performance metrics: eBay recommends the following benchmarks for each performance metric. I just got a small package fro Hello- a buyer from Germany messaged me that an item he wishes to I am at a loss as to what to do. If the listings amount of competitors is high, the listing price should be dramatically lower than the median price to make it even more competitive and attractive to buyers. It appears that this could save me You may want to consider reviewing your sales and traffic rates if your sales conversion rate is falling below the 2-3% average. Have an eBay account that . To qualify for the program, sellers have to have a minimum of 100 eBay transactions per year and a late shipment rate of 5% or less. Maximum percentage of transactions with defects, Maximum number of unique buyers affected before seller status is affected, Cases closed without seller resolution Tip eBay executive Marni Levine revealed the policy update in a video. Late delivery rate standard for all sellers (in the last 3 or 12 months): Maximum 9% of transactions dispatched late. Follow eBays, Frequently checking the eBay Resolution Center to see if there are open cases, and promptly resolving any cases before they are escalated to eBay or PayPal for remediation. Need a quick review? Sellers should always be realistic with their shipping and handling times. The purpose of having the initial scan within statedhandling timebe a metricwas to avoid situations beyond the seller's control with respect to shipping. There should be no defect at all unless the item doesn't arrive AND seller doesn't rectify. get all your infos together prior to calling. Now ebay has imposed a scheme. Is GSP and Packlink international the same thing ? Anyone here work for the Understanding how data impacts product rankings, product reviews, and seller ratings enables merchants to see the big picture where their customer engagement and acquisition efforts are weak and how they can be improved. I have 3 of 603 late. All my late shipments in may had their transaction defects removed, I don't know if eBay is doing this automatically for all sellers, or if it's . twice. And like any other company; eBay always releases new updates and changes that sellers and buyers need to be aware of to continue using eBay . Sellers who consistently monitor their data are always ready to improve their engagement and acquisition efforts by adjusting their strategies to meet benchmarks. Listings that not only have a lot of clicks, but a lot of clicks that convert to purchases are considered high-demand items. Have an inventory management plan to ensure that items are in-stock and ready to ship and that you can provide on-time deliveries. From what I can tell yes that is occuring. 1. few weeks ago 2 packages didn't get scanned until the city of destination. Sellers wouldn't be so stressed by an unfair system. 01-24-2016 It is too late now. The more orders a merchant has, the more likely they are to have buyers leave feedback. Let us know how it works out for you. if you are at risk of losing you "above standard" status, i believe it is not good. But search Community or google for the details on that crash. Customer service is useless. I've never had a single person ever complain. So what happens if I have over 5 late shipments? I have a late shipment rate of 56%? Transaction defect rate which is less or equal to 0.5% with 3 or less defects from individual shoppers; Cases closed without seller resolution which is less or equal to 0.3% and 2 or less cases with an individual shopper; Having a late shipment rate which is less or equal to 3% with 5 or less late shipments Buyers won't see your defect rate. Buyer's Address Appears to be a Freight Cargo Company. Find many great new & used options and get the best deals for 1934/35 Peru to Germany (2)/France (2) Airmail Covers / 1S. It is stupid. On the 20th of each month, we take a look at your recent transactions to work out your cases closed without seller resolution, transaction defect rate and late shipment rate, as well as your service metrics and peer benchmark. Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. If you are shipping within your handling time there is not much you can do besides use a different service. people would try to game the system. Transactions where you upload tracking details within your stated handling time, and the carrier scanned the shipping label either before or after your handling time, are on time and validated. This months episode of the eBay Seller Spotlight podcast is live! To help ensure this, weve put in place minimum performance standards for areas within a sellers control, such as handling time and prompt problem resolution. https://community.ebay.ca/t5/Seller-Central/Anyone-else-notice-that-New-Year-s-Day-wasn-t-factored-a And, most importantly, there was the month-long mea culpa from Canada Post between mid-December and mid-January. Remember? I have also noticed a pattern where USPS isn't scanning the packages until they are actually delivered.