Course Description
ServiceNow Fundamentals is designed for users with various organizational roles who are expected to work within the NOW Platform®. During this three‑day interactive training course, attendees will learn about the NOW Platform® User Interface, gain a basic knowledge of the database schema, understand uses for commonly accessed applications, and be introduced to advanced features and functionality, such as scripting and application development.
- Application navigation and user interfaces like lists and forms
- The importance of branding, as well as how to apply it to the platform
- Users, groups, and roles
- Task management using assignment rules, presence, and work notes
- Notifications and chat
- Running basic reports, as well as the benefits of metrics and dashboards
- The database structure: tables, records, and fields
- Protecting ServiceNow instance data using Access Control rules
- Populating the database using import sets
- The structure of a configuration management database (CMDB) and associated configuration items
- Two key ServiceNow self‑service applications: Knowledge Base and Service Catalog
- Using Flows and Workflows for process automation
- Various script types used throughout the platform
- Capturing and moving configurations between instances, using update sets
- Some of the major tools and features related to application development
